About Privacy policy

Basic policy on personal information protection

Tomoku Group deeply recognizes that a customer's personal information is important information which constitutes privacy. When handling personal information in the course of our business, we will respect our customers and respond to their expectation and trust in our company, by ensuring that all officers and employees comply with the laws concerning personal information and the internal regulations established for protecting personal information.

Handling of personal information

When receiving personal information

When it is necessary for us to receive personal information from you, we will inform you the purpose of its use and obtain your consent for it.

When using personal information

We will not use personal information for any purpose other than that for which you have given us consent for.

Provision of personal information to third parties

We will not deposit or provide any personal information of customers to third parties, unless we receive your consent or are requested to do so by a judicial or administrative agency with legal obligations based on laws and regulations. Even with the consent of the customer, if we disclose, deposit or provide personal information to third parties other than within our Group companies, we will make an agreement regarding the protection of personal information with the third party, and take all possible measures to protect personal information.

Implementation of safety measures for personal information

We have established internal regulations and have taken rational safety measures in order to protect the personal information entrusted to us by our customers from being lost, destroyed, illegally leaked outside the company, falsified or illegally accessed.

Inquiries from customers regarding personal information

When we receive the following requests from customers regarding their own personal information managed by us, we will respect the customer's intention and take necessary measures within a reasonable range.

  • Contents confirmation
  • Corrections, Update and Deletion
  • Withdrawal of some or all of the consent already made to us regarding the use of personal information

For inquiries regarding the handling of personal information, please contact the following.

Contact Legal & Compliance Office, Tomoku Co.,Ltd.
Address Marunouchi Mitsui Building 4th floor
2-2-2 Marunouchi, Chiyoda-ku, Tokyo, Japan 100-0005
Phone +81-3-3213-6811 (HQ representative phone number)
Reception time 9am-5:45pm (Japan time)
excluding Saturdays, Sundays, public holidays, year-end and New Year holidays and other holidays